Frequently Asked Questions

  • How many sets do I need?
    A package of 3 sets is intended to run a workshop with 12-15 people. 

  • What is included in a purchase?
    When you buy a Okaloa Flowlab set you will receive a box containing the physical material to run the simulations and you will receive an electronic version of the facilitator guide and get access to our Slack channel.

  • What is the online session for?
    In an online session of 3 hours we take you through the mechanics of the simulations and answer your questions related to running Okaloa Flowlab simulations.

  • When will my order be processed?
    Your order will be processed within 2 working days after receipt of your order payment. However, we are a small team and in exceptional occasions it might occur that it takes a bit longer, but we will always go the extra mile to get the package delivered asap. Note that you have to add shipment time (depending where you are located) to calculate the approximate delivery date. 

  • What are the VAT regulations?
    When you / your company is based within the EU, we will have to charge VAT. However, if you have a VAT number and you submit that to us, you will not have to pay the VAT due to reverse recharge mechanism. If you don't have a EU VAT number we are obliged to add 21% VAT to your purchase. If you are located outside the EU, there is no VAT charge due.

  • Import duties
    In case you are based outside Europe it is possible that customs in your country might charge you import taxes.